Toll Free Features and Benefits

With a Toll Free number it means your customers can contact you anytime, from anywhere for free.

No matter where your customer is calling from, we can provide you with 0800, 0508 or word numbers 0800 MOVERS and ensure that these important calls are directed to the most appropriate answer point.

And it won't cost your customers a thing!

In many instances you can retain your existing Toll Free number/s, with the added cost benefit of not having to change your contact details.

• Increase customer recognition of your business with a simple six digit number you can promote nationally
• Increased customer service by offering a single contact number Australia wide
• Keep the same number even if you move your office around the corner or interstate
• Helps increase your market reach without having to set up a local office by promoting your number nationally
• Motivate customers to call you by offering a free call with a 0508/0800 service and give your business an edge over the competition
• Enhance your professional image by offering customers a free call
• Discover new International markets with a 0800 International Free Calls Service allowing your customers to call you from around the world at no cost to them.
• Never miss a call with an Inbound Voicemail with a personal answering service for when your business phone is busy, unattended or after hours.
• Increase your operating hours with Time Dependant Routing and direct incoming calls to other numbers to suit you, e.g. your office during the day, your mobile after hours and Voicemail for all other times.
• Manage your costs with Call Barring and bar callers from the same area as the destination of your number, to avoid paying for timed local calls.

Never miss a call

Follow Me enables you to dial into an automated prompt service and change your Toll Free terminating number instantly. Dial in free from anywhere in New Zealand or Australia. Perfect for quick changes, or if you are on call.

Call Advance on Busy / No answer ensures your calls are always answered first time. If your primary terminating number is busy or not answered, the call can terminate on other pre-defined numbers.

Flexibility

Switch between Call Plans by selecting which Toll Free Call Plan you wish to use and activate this instantly, or schedule a change for the future. This service is completed through an automated prompt service on the telephone and security protected by the use of a PIN. Changes are instant, great for disaster recovery. You can also plan ahead and schedule future changes.

Geographic Routing gives a local service - nationwide, by routing your calls to specific terminating numbers, based on what regions the calls are made from. Your customers' calls can be directed to the branch or office that is closest to them.

Time Dependent Routing means your calls can be routed to different places at different times, designed to suit your staffing schedules and ensure your calls are handled efficiently after hours or on public holidays. You define the time periods and select which days of the week each time band should apply.

Breakout Dialling enables people to call your Toll Free number, enter their PIN number and then 'breakout' nd dial a termination number for the call. Great for employees who are travelling. All costs are charged to the Toll Free number.

Expanding Globally

International Toll Free (Inbound*) provides a way for your overseas customers to contact you, without the cost and effort of setting up an international office. Our can arrange International Toll Free numbers so your customers around the world can call you free of charge.

International Toll Free (Outbound*) is great for making the best use of international time differences. You can terminate your Toll Free number to international destinations around the world.

* Most countries available.
# Some numbers are not available to be ported, your Account Representative will advise you of this.

Efficiency

Menu Routing directs your customers to the most relevant personnel, reducing the need to transfer calls around the office or the country. Customised announcements assist your callers in choosing a destination.

Percentage Call Distribution helps to route your calls to where you have the resources available to handle them. Your workload can be shared between multiple locations as you can allocate a percentage of calls to different terminating numbers.

Originating Number Routing guarantees your most valued customers are routed through to the most appropriate destination. You determine which number your high value customers will terminate on, based on their incoming phone number.

Extension Routing ensures your customers are directed to the person best suited to their query. It has the ability to recognise a valid extension by a caller and proceed to that extension.

Number Look up and Translation allows you to give easy extensions to your customers and ensures they are terminated to the appropriate destination. It is similar to extension routing but translations can be further manipulated through look-up tables. For example, the input could be the department number 5555 and this could be translated to the DDI for the department such as 09 123 4567.

Toll Free Notification plays a quick beep, so that you know your incoming call is Toll Free.

Control

Call Screening will assist with cost reduction by ensuring your time is not wasted dealing with nuisance callers. You decide which numbers to treat differently i.e. block mobile phones or restrict certain numbers or regions.

Pre-Announcement screens out unwanted callers if they have misdialled, or encourages your callers to make sure they have the necessary information before their call is presented. Your caller will hear a pre-recorded message and then decide to end the call or continue.

Confidential PIN restricts access to your Toll Free number by requiring callers to enter a valid PIN before their call is connected. This is great for security and stops abuse of your Toll Free number.

Access Codes save you administration time and allow you to determine who can call your Toll Free number, and the reason for their call. Callers are prompted to enter a valid access code before their calls are connected. A report summarising the call data for each access code is then displayed on your bill.

Plan Name	Local Call	Regional Call	National Call	Call from Any Mobile	Call from Any Mobile to a Mobile
Regional Plan	5c	12c	18c	36c	72c
National Plan	5c	16c	16c	36c	72c
Any Minute Plan	39c	39c	39c	39c	39c

 

 

Enhance your Toll Free Service

 

Toll Free Number Enhancement	Set Up	Monthly Rental	Change
Advance on No Answer / Busy	FREE	FREE	FREE
Standard Time of Day Diversion	FREE	FREE	FREE
Confidential PIN	FREE	FREE	FREE
Geographic Call Diversion:
Simple	$35	$5	$35
Advanced	$70	$5	$35
Complex	$500	$70	$35
Geographic Call Screening:
Simple	$35	$5	$35
Advanced	$70	$5	$35
Complex	$500	$70	$35
Customised Time of Day Diversion	$35	$5	$35
Percentage Call Distribution	$35	$5	$35
Call Prompting	$35	$5	$35
Courtesy Response	$35	$5	$35
Additional Call Answering Plans	$35	$5	$35
Distinctive Tone	$35	$5	$0
Follow Me	$35	$5	$0
Audiotext	$55	$35 1st mailbox	$35
InfoCall	$31.11	$35	$0

Things you should know

All prices are per minute and are charged at a 1 minute minimum and per second thereafter. All prices exclude GST. - Calls are charged on a minute plus second basis (calculated to the next second). There is a one minute minimum charge for each call. The charge for each call is rounded to the nearest cent. - In addition to the above rates, a 21.33c per minute (plus GST) surcharge will apply in respect of all TollFree calls originating from payphones operated by (Franchisee) New Zealand Limited. - There is a minimum usage charge of $35.00 (plus GST) per month for National Toll Free numbers. - There is a $35.00 (plus GST) per month charge for International Toll Free numbers. - Upon termination of your (Franchisee) Toll Free Services, we are required by the terms and conditions of the Toll Free Number Administration Scheme (TNAS) to return the Toll Free number to the TNAS pool. The Toll Free number may then be reallocated, if free, to any service provider (including (Franchisee)) on a first come first serve basis provided there is an end customer billing relationship in existence or that will come into existence within 5 Working Days of applying for the number. - We may de-allocate any Toll Free number and return it to the TNAS pool of numbers if no calls are recorded against it for three consecutive billing periods.